Q1. How long will it take for my order to arrive?
The total delivery time consists of processing time plus shipping transit time. On average, delivery takes approximately 1 to 2 weeks. Processing times may vary depending on the item; specific estimates can be found on individual product pages. Next-day delivery is available for select items if the order is placed before 12:00 PM (excluding Alaska, Hawaii, and remote US territories). If you wish to upgrade or change your shipping method, please contact service@mail.oishii-pick.com.
Q2. How much is shipping?
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Free Shipping: Standard shipping is FREE for items labeled [FREE SHIPPING] or for any order with a subtotal (after discounts) of $49 or more.
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Orders Under $49: Shipping fees are calculated dynamically based on package weight and selected shipping method. The exact shipping fee will be displayed at checkout before you complete payment.
Q3. How can I cancel my order?
If you need to cancel your order, please email our support team immediately at service@mail.oishii-pick.com with your order details.
Q4. I received a defective item. Can I get a return or exchange?
Yes. If you receive a damaged or defective item, we will gladly arrange a replacement or refund. Please email service@mail.oishii-pick.com with your full name, registered account email, order number, reason for return, and clear photos highlighting the defect.
Q5. Are there situations where items cannot be returned or exchanged?
We cannot accept returns or exchanges in the following circumstances:
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Change-of-mind returns (e.g., incorrect size or color chosen by the customer).
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Requests made more than 60 days after delivery.
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Intimate items, lingerie, swimwear, and jewelry due to hygiene regulations.
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Products with removed or missing tags, price tags, or labels.
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Missing or damaged original packaging, boxes, or accessories.
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Items that have been altered, washed, cleaned, or worn (beyond briefly trying on for fit).
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Items showing signs of wear, stains, odors (perfume, smoke, etc.), or damages.
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Incomplete returns (missing parts or accessories).
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Requests without accompanying photo proof or clear explanation.
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Packages returned to our warehouse without prior approval from our support team.
Q6. My order shipped, but the tracking number isn’t updating. What should I do?
Packages are first processed in our warehouse and then transferred to the regional logistics hub where carrier tracking numbers are activated. It usually takes 1 to 3 business days after dispatch for tracking updates to appear online. Please check back after this period. You can monitor your shipment via the tracking link provided in your shipping confirmation email.
Q7. Why haven’t I received an order confirmation email?
Order emails are sent automatically. Occasionally, email providers flag international messages as spam or junk. Please check your spam/junk folder. To ensure you receive future updates, please whitelist service@mail.oishii-pick.com in your email settings.
Q8. Can I change my shipping address after placing an order?
You may request an address change within 12 hours of placing your order by contacting service@mail.oishii-pick.com. We cannot modify shipping addresses once the 12-hour window has passed or after the package has been dispatched.
Q9. Why can’t I add an item to my shopping cart?
Please ensure that you have selected both a color and a size before clicking “Add to Cart.” Note: You must still click and select the size and color options even for items sold as “One Size” or “Single Color.”
Q10. Why does my order status still say “Preparing for Shipment”?
Total delivery time includes handling and shipping. If the item is in stock at our warehouse, it is typically prepared and dispatched within 1 to 4 business days. If an item is sourced upon demand or experiencing high seasonal volume, restocking may take 1 to 3 weeks. If any unusual delay occurs, our team will reach out via email. If you need an order urgently, please contact service@mail.oishii-pick.com prior to purchase to confirm stock availability.
